Enhancing Inbound Call Centre Support is our forte. Expansivus specialises in conducting and managing call centre operations.

Our Inbound Sales Support Team Offers:

  • Training material development
  • Process training
  • Training simulation
  • Tool and application training
  • Call rerouting
  • Call segregation
  • Call transfer
  • Query resolution
  • Effective call management (maintaining average call handling time)

Tip for Clients: 

If you’re an inbound sales support agent, you must have a clear calling process or model to understand a consumer query and respond with effective solutions attuned to a particular platform or device. Say, if a start-up needs email integrated solutions with a mobile app to engage and respond to its prospects, they need to be empowered to offer customers device compatible solutions at low cost.

Why to choose expansivus as your call centre partner?
Having an efficient and prompt inbound customer care service is as essential as having a great product or service. Thus, entrepreneurs should get a detailed backup plan ready to support their customer services. Also, by incorporating inbound sales support, organisations not only are empowered to increase their process efficiency, but also, save time via automation. This makes their employees at ease, cutting the additional cost of resources.

Enterprises work hard to meet their sales target, however, lack to keep pace with their business processes, support services and technical infrastructure. This hinders their growth.

Expansivus has experienced professionals backed by the most advanced technology and tools to market and sell products and services of clients. This makes us effectively launch and track the performance of sales campaigns for enterprise clients.

Sales drive a business process. Expansivus constantly works to improve the sales management process of clients by creating, tracking and pursuing sales opportunities.

By using the Inbound sales support services of Expansivus, organisations are enabled to store and manage all customer data centrally as well as create, share and manage leads or sales opportunities via multiple channels. Also, we have an infrastructure to support customer relationships and empower entrepreneurs to standardise global business processes making them flexible to capture location specific data.