At Expansivus , we deliver multi-channel customer engagement. Our team of experts provide end-to-end customer lifecycle management.
Our multi-channel support includes:
- Communicating with end-customers over mail, chat, social media, etc.
- Developing promotional offers or discounts for products and services
- Creating loyalty programs
- Prompting customer reaction and feedback
- Providing easy access of brand’s products and services to customers
As per some reputed research firms, acquiring new customers can cost five to seven times more than simply retaining existing customers. The fact that customer profitability tends to increase over the life of a retained customer is an added incentive for businesses. This instigates them to focus more on effective customer retention strategies.
Organisations use channel management, analytics and compensation management services to better manage performance against sales quotas and related pay-outs.
How can Expansivus serve customers better?
The range of customer retention services at Expansivus helps organisations to process sales information faster, while directly lowering the cost of sales performance. This enables organisations to deliver quick analysis and pay-outs to its sales force- incredibly accelerating its proficiency.
Effective customer service or management solutions give a business the leverage to efficiently turn a new customer into a loyal subscriber. Expansivus understand that customer loyalty is not easy to achieve and require multiple-channel engagement techniques to attract and retain customers.
A customer engaged well ensures more customers in the pipeline. We, at Expansivus , offer BPO and customer management solutions to help organisations develop robust customer engagement programs with the help of our team who is trained in latest social media platforms and other areas of internet marketing.