At Expansivus , we deliver multi-channel customer engagement. Our team of experts provide end-to-end customer lifecycle management.

Our multi-channel support includes:

  • Communicating with end-customers over mail, chat, social media, etc.
  • Developing promotional offers or discounts for products and services
  • Creating loyalty programs
  • Prompting customer reaction and feedback
  • Providing easy access of brand’s products and services to customers

As per some reputed research firms, acquiring new customers can cost five to seven times more than simply retaining existing customers. The fact that customer profitability tends to increase over the life of a retained customer is an added incentive for businesses. This instigates them to focus more on effective customer retention strategies.
Organisations use channel management, analytics and compensation management services to better manage performance against sales quotas and related pay-outs.

How can Expansivus serve customers better?

The range of customer retention services at Expansivus helps organisations to process sales information faster, while directly lowering the cost of sales performance. This enables organisations to deliver quick analysis and pay-outs to its sales force- incredibly accelerating its proficiency.
Effective customer service or management solutions give a business the leverage to efficiently turn a new customer into a loyal subscriber. Expansivus understand that customer loyalty is not easy to achieve and require multiple-channel engagement techniques to attract and retain customers.

Finding the right business solution for customer management is very crucial. It requires a service provider to be able to enhance business intelligence in an outsourced business process scenario. Organisations need to have an expertise in research and development, business expansion and resource management in order to develop retention strategies for customers. In fact, customer engagement is the first step to build a strong customer base and loyalty.
A customer engaged well ensures more customers in the pipeline. We, at Expansivus , offer BPO and customer management solutions to help organisations develop robust customer engagement programs with the help of our team who is trained in latest social media platforms and other areas of internet marketing.
With the help of services such as paid marketing, social media presence, organic and inorganic marketing, our media planners and subject matter experts, work together to chalk out a plan for customer enrichment.